General

What payment methods do you accept?

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What is your return policy?

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Can I change or cancel my order?

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Commercial

What sectors do you work with?

We support retail, hospitality, education, healthcare, fitness, local authorities, and construction. We’re trusted by contractors and public bodies nationwide.

Can you support large-scale or multi-site projects?

Yes. We regularly supply and support national rollouts, fit-outs, and long-term commercial installations with full project coordination.

Do you offer service contracts?

Yes. We offer tailored maintenance contracts to keep systems running efficiently, reduce breakdowns, and extend equipment life.

Do you offer custom system design?

We work with engineers and consultants to spec full systems, from heat pumps to BMS controls, ensuring compliance and performance.

Can I set up a trade account?

Yes - we offer trade accounts with custom pricing, project support, and dedicated contacts for repeat orders and job planning.

Residential

Do you install heat pumps in homes?

Yes. We supply and install air-to-water heat pumps that qualify for SEAI grants and dramatically reduce home heating bills.

What are the benefits of switching to a heat pump?

Heat pumps offer efficient, low-cost heating and cooling, reduce carbon emissions, and are eligible for government incentives.

Can I get air conditioning in my home?

Absolutely. We offer discreet, energy-efficient domestic air conditioning systems with fast installation and long-term support.

Do I need planning permission?

In most cases, no. We’ll advise based on your home and location before beginning work.

How long does installation take?

Most residential installations are completed within 1–2 days. We’ll confirm timelines during your consultation.

What’s the maintenance like?

Most systems are low-maintenance. We recommend annual servicing to keep everything running smoothly and protect your warranty.

Product Sales

Do you sell directly to the public?

Yes - while we primarily serve trade clients, we also supply homeowners and small businesses. Just get in touch for product advice and pricing.

Do you offer volume or trade discounts?

Yes — we provide trade pricing, bulk discounts, and custom quotes for larger orders or ongoing supply partnerships.

Can I get help choosing the right product?

Absolutely. Whether it’s a domestic heat pump or commercial AHU, our team will guide you to the best-fit solution based on your needs, budget, and timeline.


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